Are you an experienced customer support professional who also loves leading a team? Do you want to help SMEs grow their business with technology? Would working in a fast-paced growth company suit your state of mind?

If you answered yes to every question, keep reading. You might be Groweo's new Customer Support Team Lead 🤩

We are looking for a Customer Support Team Lead to own our support function's daily operations and quality standards, lead our Customer Support Specialists and Technical Support Specialists, and make sure every customer leaves each interaction feeling supported.

Who are you?

You have solid experience in customer support and you have already led a team. You understand that behind every support ticket there is a business: when a customer asks "why isn't my chatbot working?", they are really asking "why am I not getting leads right now?". You think in terms of response times, resolution rates, and recurring patterns, and you spot systemic problems before they become churn drivers.

You stay calm under pressure, you like clear processes, and you enjoy coaching people to get better at what they do.

What will you do?

You lead our support team day to day from our Helsinki office: distributing workload, making sure issues are resolved quickly and within SLA, and keeping the quality of every response high. You design and run the QA framework, manage escalations to Customer Success, Product, and Engineering, and feed recurring issues back to Product as improvement opportunities. You hire and train new team members as the team grows, and you report on the metrics that show how support is performing.

This role suits you if…

• You have 3-5 years in customer support, with at least 1-2 years in a supervisory or team lead role

• You are process- and metrics-oriented: you track response times, resolution rates, and issue categories, and you act on what the data shows

• You can design and maintain a QA framework for reviewing support quality

• You can manage and optimise helpdesk platforms, not just use them

• You have strong escalation judgement: when to flag an at-risk customer to Customer Success, when to escalate to Product, and when an outage or data issue needs Engineering

• You understand customers' business context and can explain product functionality in terms of business value

• You are curious about AI and comfortable with prompting

• You communicate clearly in both Finnish and English, in writing and out loud

What we offer you

• Salary depending on your experience and background: €4725 - €5000

• Interesting work in a growing and internationalising technology company

• A lunch benefit as a fringe benefit on top of your salary

• Excellent health care at work and in your free time

• A continuous HSL season ticket

• Access to Groweo's stock option program

• Read more about our employee benefits here.

What is Groweo?

We are a Finnish SaaS company, and our mission is to make digital sales and marketing accessible to smaller companies too: we offer SMEs an easy way to acquire leads and grow their business. We have already proven that we succeed at this, as customers have received our service excellently and found it effective. There are already more than 100 of us at Groweo and we serve almost 2000 customers, making us one of Finland's fastest-growing SaaS companies.

Why work at Groweo?

At Groweo you are part of a whole where every customer encounter matters. We combine an ambitious and warm culture, a scalable and tested SaaS product, and a four-day work week that supports recovery.

You get responsibility at a suitable pace, and you are surrounded by experienced colleagues who want to spar, teach, and grow together. Here you do work that genuinely shows in customers' everyday lives and affects how well their business works.

Interested? 🔥

If you recognise yourself in this description and want to help build the most interesting Customer Support team in Finland, send us your application!

We hope you will already tell us in your application:

• What are you most proud of in how you have led or improved a support team?

• How do you think about support quality, and how have you measured it?

• How do you decide when an issue needs to be escalated, and to whom?

• What interests you especially about Groweo, and where would you hope we help you grow?